Service Administrator

SUMMARY:


My client in Spartan is looking for a Service Administrator to join their team.

POSITION INFO:
Minimum requirements:

• Assist with defining material requirements for each service request, both planned and on-call.
• Generate service requests and job cards and assign them to technicians.
• Assist technicians with the identification of required repair parts.
• Assist with the procurement of required materials, parts, equipment, and subcontract labour for work assignments.
• Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
• Process Purchase Requests through the system using established guidelines.
• Facilitate the Operative Quoting process for leads brought in by the Technicians.
• Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
• Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Collect warranty information, monitor, and report any potential warranty or credit requests to the Service Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines.
• Maintain and provide all safety-related documentation, per company guidelines.
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and in good working order.
• Assist the Service Manager with conducting spot inspections and audits of the service technicians’ equipment and vehicles and record the results.
• Perform invoicing preparation daily to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.
• Ensure 24-hour response is available or negotiate other agreeable actions with customers.
• Any other Ad-Hoc duties required by the service and maintenance team.
• Ensure proper maintenance of all company-issued equipment, vehicles, and assets in a safe manner.
• Notify management of any deficiencies or equipment in need of repair.