Service & Repair Centre - Workshop Foreman

SUMMARY:
Service & Repair Centre - Workshop Foreman - Gauteng, Edenvale

#DriveYourCareerForward and lead the way at this 5 Star graded RMI affiliated workshop!

If you are passionate about passenger vehicles and automotive excellence? Our client is looking for a skilled and experienced Workshop Foreman to lead their service department.  

In this role, you will offer technical and specialist support to the workshop staff, ensuring top-quality service for their customers. You’ll boost service sales and profitability by building customer confidence through exceptional service. Additionally, you'll maintain high service levels and productivity while coaching and mentoring the team.
The ideal candidate will have strong leadership skills, a deep understanding of mechanical repair processes, and the ability to manage a diverse team of mechanics. This role requires a proactive individual who can ensure efficient workflow, high-quality service, timely parts procurement, and a motivated workforce

Remuneration
Market related – R 15 000 – R 25 000–Depending on experience
Benefits include Provident Fund

POSITION INFO:
Duties include
Workshop Operations & Workflow Management

• Allocate job cards based on technician skill and availability
• Ensure job cards are correctly completed
• Oversee test drives and post-test full checks
• Approve proposed work before quoting via Service Advisor
• Ensure parts are ordered and delivered on time
• Expedite delayed part deliveries
• Maintain efficient workflow and minimize downtime
• Monitor job progress; provide support or escalate as needed
• Conduct final quality checks before vehicle release

• Inspect completed work for mechanical and visual standards
• Verify safety, repair accuracy, and fluid levels
• Ensure no warning lights, leaks, or loose fittings remain
• Complete diagnostic scans and log results
• Confirm vehicle cleanliness (inside and out)
• Personally sign off all completed work to reduce comebacks

• Supervise and mentor mechanics, apprentices, and service staff
• Conduct regular staff check-ins and performance reviews
• Match tasks to individual strengths
• Manage attendance, leave, and discipline
• Identify training needs and arrange upskilling

• Ensure accurate and timely parts ordering
• Monitor inventory to prevent over/understocking
• Build strong supplier relationships and negotiate delivery terms

• Lead Service Advisor to ensure seamless workshop/front-desk flow
• Communicate job progress and timelines
• Align customer expectations with workshop capacity
• Address complaints promptly and professionally

• Enforce use of protective covers in all vehicles
• Prevent tools or rags from being left in/on vehicles
• Ensure vehicles are cleaned and inspected before return
• Log pre-existing damage and verify post-work condition
• Instil respect-for-property culture in the team

• Maintain accurate job records and timesheets
• Enforce health & safety compliance and cleanliness standards
• Track and report workshop KPIs (e.g. TAT, first-time fix rate, comebacks, productivity)

• Senior Certificate (Grade 12)
• Technician Qualification – Red Seal
• Minimum 3–5 years' proven experience in a workshop supervisory or management role
• Strong mechanical knowledge of automotive repairs, ideally with a trade qualification in motor mechanics
• Excellent leadership, communication, and team-building abilities
• Strong organizational skills with the ability to multitask, prioritize, and perform well under pressure
• Sound knowledge of health and safety compliance and workshop best practices
• Proactive and solutions-focused with a confident, hands-on approach
• Strong decision-making and problem-solving skills
• Ability to handle conflict with diplomacy and fairness
• Committed to staff development and fostering a high-performance culture
• Comfortable working in a busy workshop environment, with frequent interaction with tools, machinery, and vehicles
• Willing and able to work the following hours: Monday to Thursday: 06:45 – 17:00 Friday: 06:45 – 15:00
• Reside in the East Rand – Close to Edenvale area a bonus