Senior Travel Agent (Groups & Incentives)

SUMMARY:
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POSITION INFO:

Senior Groups & Incentives Travel Designer (MICE Specialist)
Johannesburg or Cape Town

A leading luxury travel environment is seeking a Senior Groups & Incentives Travel Designer to craft exceptional, high-end group and incentive journeys across Southern and East Africa.

This is not a role for generalists. East Africa product knowledge is non-negotiable. If you haven’t successfully sold and designed East Africa destinations, this opportunity is not aligned.

This role sits at the intersection of luxury travel design, MICE execution, and commercial delivery. You will design, manage, and deliver complex group itineraries for high-value international clients, ensuring seamless execution and unforgettable guest experiences.

Core Focus Areas

MICE & Group Travel Design

• Design bespoke incentive, group, and MICE itineraries aligned to client objectives and budgets
• Translate briefs into high-impact, creative travel programmes
• Identify upsell and value-add opportunities while protecting margins

Stakeholder & Client Engagement

• Deliver exceptional, solutions-driven service to trade partners and stakeholders
• Build strong, trust-based relationships with agents and incentive houses
• Manage expectations across multiple touchpoints with confidence

Operational & Logistical Excellence

• Manage complex group logistics (rooming lists, movements, activities, special requests)
• Ensure flawless coordination from confirmation through to travel
• Maintain meticulous booking and documentation standards

Commercial Performance

• Quote accurately and timeously
• Maintain pricing integrity and profitability
• Contribute to sales insights and group performance trends

 Non-Negotiables

• Proven East Africa destination selling experience (essential)
• Strong Tourplan systems knowledge (essential)
• 6–10 years’ experience in senior groups, incentives, or MICE travel design
• Proven track record managing complex, high-value group itineraries

Skills & Profile

• Highly organised with exceptional attention to detail
• Confident in consultative selling and client engagement
• Strong communication skills (English essential; additional languages advantageous)
• Able to perform under pressure and manage multiple group files simultaneously

What Sets This Role Apart

• Work in a luxury, conservation-driven travel environment
• Exposure to world-class destinations across Africa
• A role that blends creativity, logistics, and commercial strategy