Senior Sales & Operations Consultant

SUMMARY:
A well-established tourism and transport services company based in Cape Town near CBD, is looking for an experienced Senior Sales & Operations Consultant to join their team.

POSITION INFO:
This role is suited to a highly organised tourism professional who thrives in a fast-paced, client-facing environment and is comfortable balancing consulting, operational coordination, and after-hours standby responsibilities. This is not a junior role - you need to be confident, accurate, and able to manage complex, multi-day bookings from start to finish.
 
Key Responsibilities:

• Capture, manage, and execute client bookings accurately from initial request through to service delivery
• Manage and maintain strong relationships with assigned clients and travel agencies
• Handle complex and multi-day bookings with attention to detail and service excellence
• Prepare and issue accurate quotes within 15 minutes of receiving requests
• Action telephonic and email booking requests promptly and professionally
• Apply correct client-specific rates to all quotes and bookings
• Assist clients with realistic scheduling and travel time planning
• Ensure pre-payment is received prior to service delivery (where applicable)
• Prepare detailed and accurate driver instruction documents (waybills) at least 5 days prior to service
• Ensure waybills include all service instructions, payment responsibilities, vouchers, and tickets
• Communicate booking changes clearly to the Operations Team and ensure updates are actioned
  • Liaise daily with Drivers and Guides to ensure seamless service delivery
  • Maintain accurate records of all client communication
  • Support the Operations Team with all matters related to your bookings
  • Deliver consistent, high-quality service to clients and guests

• Participate in an after-hours standby roster
• Remain contactable by cell phone at all times while on standby
• Attend to driver queries, breakdowns, complaints, and operational issues after hours
• Perform weekend and public holiday duties on a rotational basis, including:
• Dispatching Drivers and Guides from the depot from 06:00
• Ensuring vehicles and staff depart on time
• Updating and reprinting waybills for last-minute changes
• Actioning new bookings received over weekends
• Attending to operational issues on-site where necessary

• Matric Certificate
• 5 – 10 years’ consulting experience within the Tourism industry
• Excellent written and verbal command of the English language
• Strong computer literacy
• Professional telephonic and written communication skills
• Valid Code B driver’s licence
• Own reliable transport to and from the depot

• Tertiary qualification in Tourism and/or Operations
• Sales and client service experience
• Guiding experience

• Highly organised with exceptional attention to detail
• Strong time management and prioritisation skills
• Ability to multitask and perform accurately under pressure
• Client-focused with a service-driven mindset
• Strong problem-solving and decision-making abilities
• Confident, professional, and personable communicator
• Reliable, accountable, and operationally hands-on