Senior Receptionist / Practice Manager - Medical

SUMMARY:
A physiotherapy practice requires the above to manage and coordinate the reception team as well as handle all incoming calls and administration and deal with patients and visitors who have appointments with specialists in their rooms.

POSITION INFO:
Minimum requirements for the role:

• Minimum matric and previous experience having worked in a medical reception role is essential for the role.
• Previous experience working on Elixir-Live Billing Practice is preferred but not essential as training will be given.
• The successful candidate must be a team player with excellent people skills to deal with all levels of patients and visitors within the practice.
• Must be computer literate with basic excel skills.
• Must be good with figures as the person will be handling a lot of invoicing and pricing.

•  Managing and coordinating all incoming calls and administration as well as deal with patients and visitors who have appointments with specialists in their rooms.
• Confirming and setting up appointments in person or by telephone or online and ensuring reminders of appointments are sent to patients.
• Keeping patient appointments on schedule by notifying specialists’ of patient's arrival or delays.  
• Maintaining patient information by obtaining, recording, and updating personal and financial information.
• Recording and updating financial information, such as patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
• Helping patients in distress by responding to emergencies.
• Liaising and coordinating with the physiotherapy management team and the reception staff.
• Overseeing the half-day receptionists and ensuring checking of inputs into the billing and appointment programme.
• Maintaining business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs.
• Assisting with the marketing of the practice, including on social media.