Senior ICT Solutions Engineer

SUMMARY:
We are seeking a highly skilled and experienced Senior ICT Solutions Engineer to join our client''s dynamic team with a minimum of 3–5 years relevant field experience in ICT environments.

POSITION INFO:

• Design, implement, and support ICT infrastructure solutions for a range of clients and internal systems.

• Manage and maintain Microsoft 365 desktop environments.

• Install, configure, and troubleshoot VoIP systems (Yeastar) and IP surveillance systems (Hikvision).
  

• Perform wireless network planning and deployment using Ubiquiti and Mikrotik technologies.
  

• Ensure robust cybersecurity measures are implemented and maintained across ICT environments.
  

• Provide field support, maintenance, and upgrades to ICT systems with minimal disruption.
  

• Diagnose and resolve complex ICT-related issues both remotely and on-site.
  

• Document system configurations, processes, and procedures.
  

• Mentor junior engineers and contribute to technical training sessions.
  

• Stay up to date with emerging technologies and certifications relevant to the role.

• Matric Certification with Mathematics, English, and Computer Science as subjects.
  

• CompTIA A+ and N+ International Certifications.
  

• Microsoft 365 Certified (Desktop Environment).
  

• VoIP Qualifications (Yeastar or equivalent).
  

• IP Camera System Certification (Hikvision or equivalent).
  

• MikroTik Certified Network Associate (MTCNA).
  

• Wireless Product-Specific Certifications (Ubiquiti and/or Mikrotik).
  

Experience

• Minimum of 3–5 years relevant field experience in ICT environments.
  

Technical Skills

• Strong knowledge and experience in wireless network infrastructure.
  

• Proficient in the installation and support of VoIP and IP camera systems.
  

• Expertise in Microsoft 365 desktop environments.
  

• Solid understanding of cybersecurity principles and best practices.
  

• Advanced troubleshooting and diagnostic skills.
  

• Ability to work independently and collaboratively across teams.
  

Key Competencies

• Analytical thinking and problem-solving skills
  

• Excellent communication and interpersonal skills
  

• Strong attention to detail
  

• Ability to manage multiple projects simultaneously
  

• High level of professionalism and integrity
  

• Proactive and self-motivated
  

Desireable (Not Mandatory)

• Additional Microsoft, Cisco, or networking certifications
  

• Project management experience or certifications (e.g., Prince2, PMP)