Senior Front of House Manager

SUMMARY:
Senior Front of House Manager

POSITION INFO:

Senior FOH Manager 

- Position: Senior FOH Manager (Permanent)

- Location: Bryanston

- Salary Range: R25,000 – R28,000

- Working Hours

- 09:00 – Closing (Monday to Sunday) 

- Evenings 

- Weekends 

- Public Holidays 

- Shifts apply according to hospitality operational requirements

Brief Description of the Vacancy

A Senior FOH Manager oversees the entire customer‑facing operation, bridging guest relations, staff leadership, and business administration. You will ensure smooth, profitable service while upholding the company’s brand, culture, and standards.

  Experience Required

- Minimum 5 years FOH / hospitality management experience

  Skills Required

 Strong judgement & problem‑solving

- Excellent people skills

- Strong communication (verbal & written)

- Flexibility with working hours

- Attention to detail

- Client‑service orientated

- Business management principles

- Fully computer literate

- Able to communicate in the predominant local language

- Adaptable to changing circumstances

 Qualifications Required

- No specific qualification required

 Computer Skills Required

- Computer literacy

 Key Responsibilities

- Manage full FOH operations

- Attend management meetings

- Maintain FOH standards & service quality

- Ensure smooth FOH–BOH communication

- Ensure staff are uniformed & prepared

- Implement company policies & procedures

- Uphold service delivery standards

- Greet guests & maintain company culture

- Anticipate customer needs & resolve complaints

- Ensure fast service & queue management

- Balance daily cashier control sheets

- Handle enquiries professionally

- Conduct FOH maintenance checks

- Provide on‑the‑job training

- Enforce Health & Safety compliance

- Maintain visibility across FOH areas

- Manage client satisfaction & quality control

- Submit accurate reports timeously

- Monitor industry trends & suggest improvements

- Contribute to profit growth & asset management

- Set & manage service delivery standards

- Control stock, conduct stock takes & manage assets

- Report incidents to HR promptly

- Maintain operational standards & admin accuracy

- Assist in business management when needed

- Keep filing & costings up to date

- Implement health & safety protocols

- Promote the company in the community

- Train new recruits & existing staff

- Hold staff accountable & manage discipline

- Assist with additional duties as required