Senior Customer Success Manager (Wine & Hospitality Sector) - Somerset West, Cape Town – Salary R40,000 Gross per month (Dependent on Experience) (Hybrid: 3 Days Office / 2 Days Remote)

SUMMARY:
They are looking for a hands-on, high-energy Senior Customer Success Manager to lead, scale, and elevate how their B2B partners—ranging from luxury lodges and hotels to top restaurants—experience their brand.

POSITION INFO:

Senior Customer Success Manager (Wine & Hospitality Sector) - Somerset West, Cape Town – Salary R40,000 Gross per month (Dependent on Experience) (Hybrid: 3 Days Office / 2 Days Remote)

About the Opportunity
Are you an expert relationship builder who loves a tight process just as much as a great bottle of wine or a world-class hospitality experience?

Our client is a fast-growing, premium pan-African beverage and technology business dedicated to connecting independent beverage producers with the hospitality trade across 25 African countries. They are looking for a hands-on, high-energy Senior Customer Success Manager to lead, scale, and elevate how their B2B partners—ranging from luxury lodges and hotels to top restaurants—experience their brand.

This isn''t a passive, "oversight-only" role. You will be equal parts master relationship manager, campaign marketer, and operational coordinator.

What You''ll Do

Own the Success Function: Establish and run a consistent success rhythm across multiple African markets, handling onboarding, renewals, and escalations.
Manage Key Accounts: Personally manage a high-value portfolio of hospitality and trade partners, driving adoption, retention, and growth.
Drive Campaigns & Creative: Plan, build, and run trade activations, loyalty programs, and email marketing campaigns using software like Mailchimp or HubSpot.
Coordinate the Team: Align and mentor a distributed team of account managers across various territories, modelling the gold standard of customer success.
What We Are Looking For

The Right Industry DNA: Strong preference will be given to candidates with a solid background in hospitality, wine/spirits, tourism, or FMCG. A recognized wine/spirits qualification is a massive plus.
Proven Track Record: Solid experience in a commercial customer success or senior account management role.
Full-Stack Execution: You must be highly organized, comfortable with data/analytics platforms, and hands-on enough to write campaign copy and design polished creative assets yourself.
Logistics: Fluent in English, based in or near Somerset West, and excited about regular travel across African markets.