Client Success Manager

Recruiter:

Ditto Hire

Job Ref:

673744

Date posted:

Tuesday, July 7, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

You might be a fit if:

You like owning relationships, not hiding behind tickets. You enjoy solving real problems for real businesses. You want to build commercial skills inside a fast-growing tech company.

If that sounds like you, keep reading.

We Help Recruitment Teams Win

Ditto Hire powers ambitious recruitment businesses across South Africa. We help them source smarter, engage better, and place faster. One system. One flow.

As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.

Not just answering queries. Owning accounts, driving value, and making clients better.

What You’ll Do

Own a portfolio of recruitment clients

Be their primary contact inside Ditto
Build strong working relationships with consultants and directors
Ensure they’re confident, supported, and getting real results

Solve problems properly

Manage queries via ticketing, email, and calls
Diagnose issues clearly and resolve them fast
Work with product and engineering when needed
Follow through. Every time.

Train and enable

Onboard new clients
Run structured training sessions
Help teams use Ditto better, not just use it

Protect and grow accounts

Spot risks early
Identify optimisation or upsell opportunities
Contribute ideas that improve the overall client experience

Who This Is For

1-3 years in customer success, SaaS support, account management, or similar
Strong communicator. Clear. Confident. Professional.
Organised and accountable
Comfortable learning systems quickly
Calm under pressure
Commercially curious

Bonus if you understand recruitment or HR tech.

What You Get

Competitive salary
Real responsibility from day one
Direct exposure to leadership and product
Clear growth into senior customer success or account roles
A fast-moving team that expects high standards

We’re not building something small. We’re building infrastructure that recruitment businesses depend on.

If you want to grow fast, take ownership early, and be part of a team that moves, this is your shot.

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