Sea Freight Controller

SUMMARY:

POSITION INFO:
Minimum requirements:

• Fully Bilingual 
• Manage end-to-end seafreight import and export shipments from booking to final delivery
• Arrange bookings with shipping lines and monitor vessel schedules and routing
• Coordinate cargo collections, container movements, and deliveries with transporters and depots
• Prepare and process shipping documentation (MBL/HBL, invoices, packing lists, clearing instructions)
• Liaise with clearing agents to ensure efficient customs clearance and compliance (customs regulations & Incoterms)
• Track shipments and proactively manage delays, transshipments, and schedule changes
• Act as primary client contact, providing updates and resolving queries
• Coordinate with shipping lines, agents, transporters, warehouses, and internal teams
• Manage cargo release and final delivery
• Handle costings, estimates, invoicing, and resolve billing discrepancies
• Maintain accurate system updates and shipment records (e.g. CargoWise)
• Ensure file profitability and cost control
• Resolve operational issues (customs holds, documentation errors, damaged/delayed cargo)
• Support team efficiency and assist junior staff where required