Sales and Operations Coordinator – CPT

SUMMARY:
Are you an organised, customer-focused professional who enjoys keeping operations running smoothly?

Our client in Woodstock, Cape Town, is looking for an Administrator to manage all incoming customer enquiries, coordinate event bookings, and handle sales administration and invoicing.

If you enjoy a varied role within a close-knit team, this could be the perfect opportunity for you.

POSITION INFO:
REQUIREMENTS

• Matric, or equivalent qualification
• Experience in sales, business development, client services, operations, or account management
• Proven ability to deliver exceptional customer service and build client relationships
• Highly organised with excellent administration, time management, and multitasking skills
• Strong written, verbal, and telephone communication skills
• Professional presentation and confidence when meeting clients
• Experience with CRM systems (Pipedrive advantageous), Xero, and Google Workspace
• Strong attention to detail and problem-solving skills
• Commercially minded with a passion for sales, business growth, and customer experience
• Comfortable using technology, AI tools, and learning new systems
• Creative mindset with an interest in product development and innovation
• Previous leadership, training, or people management experience advantageous
• Experience developing SOPs or training materials advantageous
• Willingness to work occasional evenings, weekends, and public holidays as required

• Manage enquiries from initial contact through to confirmed booking
• Maintain the sales pipeline and CRM system
• Generate new business through prospecting, networking, referrals, and strategic partnerships
• Build and maintain relationships with key clients and industry partners
• Conduct client meetings, follow up on opportunities, and support new product launches

• Manage client communication throughout the booking process
• Deliver exceptional customer service and ensure smooth handover to operations
• Resolve client issues, manage feedback, and ensure timely delivery of event content

• Coordinate bookings, scheduling, staffing, and daily operations
• Oversee event delivery, quality control, and staff performance
• Resolve operational, technical, staffing, and client issues
• Improve operational processes and provide hands-on support when required

• Manage invoicing, records, reporting, and business administration
• Support business planning and continuous process improvement

• Ensure equipment and inventory remain event-ready
• Capture event content and collect client testimonials for marketing