Sales and Marketing Executive

Client based in Johannesburg seeks the services of Sales & Marketing Executive.

DUTIES:

• Arrange appointments with customers – minimum of 16 calls per week.
• Existing client list of customers to be serviced.
• Bookings for all Trades on In-house systems
• Updating RFA’s timeously as per agreed rates to customers
• Ensuring freight rates, free time agreements and additional charges are updated on In-house systems prior to freight desk invoicing clients
• Application for DG/Hazardous cargo
• Application for detention and demurrage
• Applications for freight collect at POD
• Monitoring of vessel tonnages and loadings
• Assisting customers with E-service login / booking creation.
• Distribution of sailing schedules for all services.
• Distribution of all marketing relating notices to the customers.
• Discuss & promote current PIL trade routes with customers - imports and exports
• Discussions on competition information
• Weekly call plan submitted by lunch time on Friday for clients to be visited for the following week
• Maintain existing business and vigorously develop new customers – imports and exports
• Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours
• Respond to emails within 24 hours
• Follow up on holding messages to principals
• Weekly sales report on customers visited for the week and feedback by 10h00 each Friday
• Attending marketing meetings with customers/management
• Export customer stats
• Monthly Far East / X-trade report
• Report on import liftings
• Report on export liftings
• Comparisons to previous month
• Report back on competition on this trade
• Report on target and tender accounts, i.e. volumes YTD
• Rate negotiations for imports and exports for the various trade areas that PIL service and follow up on quotes
• Survey reports as needed for new trades
• Updating partner codes – for import customers
• Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends
• Follow up on sales leads from Port of Load and contacting customers.
• Following up on sales leads locally from freight forwarders, shippers, and exporters
• Assist with conference preparation.
• Follow up on tele sales reports daily
• Follow up on outstanding monies – demurrage, short payments from import and export customers
• Consistently offer customers excellent service levels
• Assist Marketing team when staff are on leave or sick leave
• Filing

Core Knowledge & Skills:

• Matric + 5 years extensive ships agency experience in all trades
• Shipping training courses
• Sales and Marketing training courses (tertiary qualification advantageous)
• Computer literacy – MS Office, PowerPoints, Excel
• Customer service training
• Knowledge of customers and market share
• Excellent interpersonal skills (written and verbal communication skills)