Sales Support Coordinator

SUMMARY:
Sales Support Coordinator

POSITION INFO:
Qualifications:

• 2 to 5 years’ experience in sales support, order processing, or administrative coordination.
• Preferably formerly from a Multinational/Global company supplying industrial equipment.
• Preferably a National Diploma Certificate in Mechanical Engineering, Industrial Engineering, or related field.

• Sales Support Coordinator who will play a vital role in enabling seamless coordination between internal teams and external stakeholders.
• This role involves end-to-end support for the sales cycle from processing orders to logistics coordination and customer engagement.
• Organized, detail-oriented professional with strong communication skills and a passion for delivering top-tier customer service.
• Capable of multitasking under pressure, highly responsive, and can work both independently and as part of a team.

• Process customer sales orders accurately and timeously.
• Track and communicate the status of customer’s orders with internal team departments and clients.
• Updating delivery dates on CRM.
• Handle incoming customer queries with professionalism and urgency.
• Coordinate customer onboarding and ensure all documentation is complete.
• Compliance – EUC / Export Control
• Ensure customers receive the best quality and professional service
• Work closely with finance to support invoicing, credit notes, and reconciliations
• Align with finance on payment terms and credit limits
• Coordinate with logistics to ensure on-time delivery of goods.
• Assist with stock availability checks and maintain accurate forecasting records
• Export and Cross Trade to other African countries (knowledge of incoterms) 
• Track backorders and delivery schedules
• Coordinate stock movements to customers with the warehouse and branches.
• Prepare an Invoicing projection and forecast reports.
• Will be required to do reports for management and other administrative duties.
• Give accurate and constant feedback to management.
• Build good relationships with customers.
• Proficient in Microsoft Office, particularly Excel (data manipulation and reporting).