Sales Representative (Spare Parts)

SUMMARY:
Bilnor Staffing Solutions' client in heavy equipment sector is seeking an experienced Spare Parts Sales Representative in Johannesburg GT.
South African Citizens and those living in the area will be preferred

POSITION INFO:
The Spare Parts Sales Representative plays a crucial role in actively engaging with customers, handling inquiries,
and ensuring prompt and accurate order processing to enhance overall customer satisfaction. This position
collaborates with the sales team to provide insights on product availability and pricing, actively participating in sales
strategies and promotions to improve conversion rates. The role is responsible for managing end-to-end order
processing, coordinating with the procurement department to streamline processes and reduce fulfillment times.
Additionally, the Spare Parts Sales Representative focuses on co-ordinating with the Inventory & Procurement
department to maintain efficient inventory levels, minimizing stockouts and overstock situations. The role also
contributes to data-driven decision-making by providing accurate and insightful information on sales activities,
customer interactions, and inventory levels.

MAIN DUTIES
- Customer Sales and Service
- Sales Support and Coordination
- Quoting and Follow-up
- Client Order Processing
- Sales Reporting

Customer Sales and Service:

• Actively engage with customers to understand their needs and provide product information.
• Assist in the sales process, handle inquiries, process orders, and generate invoices promptly and accurately.
• Build and maintain positive customer relationships to enhance overall satisfaction.

• Communicate with the machine sales team to provide insights on product availability, pricing, and inventory levels.
• Assist in the implementation of sales strategies and promotions to drive success.
• Participate in marketing initiatives and events aimed at increasing sales.
• Actively contribute to spare parts sales to achieve monthly, quarterly, and yearly targets.

• Prepare and send customer quotes promptly and accurately.
• Follow up on all outstanding quotes to maximize sales conversion.
• Share insights into sales performance to support data-driven decision-making.

• Maintain a record of quotations and follow-ups to track success rates and identify trends.
• Work closely with customers to address concerns or provide alternative solutions.

• Manage end-to-end client order processing, from quotation to invoicing, ensuring accuracy and efficiency.
• Coordinate with the Procurement & Inventory Manager and Admin to ensure timely procurement and
• restocking of required items.
• Follow up with Procurement & Inventory Admin on procured goods for customer orders.
• Liaise with the Receiving & Dispatch Supervisor to ensure timely order fulfillment.