Sales Administrator / Customer Service Representative

Recruiter:

West Coast Personnel

Job Ref:

CPT001393/LR

Date posted:

Friday, October 9, 2026

Location:

Paarden Eiland, South Africa

Salary:

R10 000 Monthly

SUMMARY:
Sales Administrator / Customer Service & Support Representative
R10 000 – R12 000 per month, depending on experience

We are recruiting a professional and customer-focused Sales Administrator / Customer Service & Support Representative to manage customer enquiries, process orders and coordinate customer-service requirements.

The successful candidate will act as a key link between customers and internal departments, ensuring accurate order processing, prompt query resolution and a high standard of customer service.

POSITION INFO:
Key Responsibilities
Customer Service

Handle customer enquiries via phone and email.
Respond to complaints and service requests.
Investigate and resolve customer concerns.
Assist with product enquiries, returns and exchanges.
Keep customers informed of order and delivery progress.

Order Processing

Process customer orders accurately.
Monitor outstanding orders.
Liaise with Warehouse and Logistics teams.
Follow up delayed deliveries and stock shortages.
Coordinate with Sales, Finance and Operations.

Administration

Maintain accurate customer and order records.
Record and track queries and resolutions.
Assist with customer-service reporting.
Handle customer information in line with POPIA requirements.
Provide general sales and administrative support.

Minimum Requirements

Matric / Grade 12 – essential.
2–3 years’ experience in customer service, support, order processing or administration.
Retail, wholesale or distribution experience advantageous.
Good Microsoft Office skills.
ERP, CRM or order-processing system exposure advantageous.
Strong verbal and written communication.
Good administrative and follow-up skills.
Strong attention to detail.
Able to multitask and work under pressure.
Strong problem-solving ability.

Please Note: If shortlisted, candidates will be contacted within approximately two weeks of CV submission.

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