Sales Administrator (Chemical)

SUMMARY:
Our client based in Modderfontein, Gauteng in the chemical industry is looking to appoint a Sales Administrator. The successful candidate will be responsible for processing sales orders, invoicing orders, and ensuring effective communication with our customers and sales/ operations team

POSITION INFO:
Key Performance Areas:
Internal Sales / Customer Service Functions:

• Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company
• supply chain to fill all internal and external customer orders timeously and accurately.
• Receiving, processing and distribution of all customer orders.
• Handling of customer queries should they arise.
• Manage incoming calls from suppliers and customers.
• Identify back orders or no stock items and communicate with the client and sales force as to status.
• Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
• Field and follow up on order and delivery queries.
• Process and submit proforma and/or urgent quotations within the specified time frame.
• Process FOL (Free on Loan) orders and ensure the relevant agreements are completed.
• Regular communication to update sales forces on logistics and issues regarding customer requirements.
• Provide regular feedback to clients and sales force regarding order fulfilment status.
• Assure all complaints are recorded properly and are closed out upon resolution with the customer.
• Maintaining a delivery note register for all manual orders.

• Manage all administration regarding orders received / dispatched.
• Ensure proper administration systems are maintained / utilised to ensure efficient and effective
• services to internal and external stakeholders.
• Ensure correct documents are utilised for the issuing and returning of FOL (Free on Loan) equipment.
• Assist with stocktake where required.
• Manage administration of Service Technician’s calendar.

• Grade 12 or equivalent is essential (Maths will be advantageous).
• Minimum of 2 years’ warehouse-related experience.
• Minimum of 2 years’ experience in a sales support or sales administrative role, ideally within the chemical industry.
• Chemical-related experience is advantageous.

• Proficiency in Microsoft Office (Excel, Word, MS Teams, Outlook)
• Syspro

• Presentable with excellent communication skills (written and verbal) in English.
• Confident, articulate, and professional speaking abilities due to pressurised environment involving
• various conflict situations.
• Ability to work independently but also be a team player.
• Positive, self-motivated and confident approach.
• Honest and reliable.
• Ability to work with customers.
• Able to work flexible hours.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
• in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.