Sales Administrator

SUMMARY:
SALES ADMINISTRATOR
Location: Durban, KwaZulu-Natal
Industry: Chemical Manufacturing
Salary: Market-related, based on experience and qualifications

My client, operating in the chemical manufacturing industry, is seeking an experienced Sales Administrator to manage end-to-end sales order processing, customer service, order fulfilment, and general sales administration within a warehouse environment.

The successful candidate must have essential experience processing sales orders from start to finish using Syspro, along with strong organisational and customer service skills.

POSITION INFO:

KEY RESPONSIBILITIES

• Receive, process, and distribute customer orders accurately and timeously.
• Process sales orders, invoices, pro forma invoices, and urgent quotations.
• Liaise with customers, sales representatives, suppliers, and internal operations teams.
• Handle incoming calls and respond to customer enquiries, order queries, and delivery-related issues.
• Monitor stock availability and back orders, providing regular updates to customers and sales representatives.
• Follow up on outstanding orders and coordinate deliveries according to customer requirements.
• Process Free on Loan (FOL) orders and ensure the relevant agreements and documentation are completed.
• Record customer complaints and follow up until resolution.
• Maintain delivery note registers for manual orders.

• Maintain accurate records and documentation for orders received and dispatched.
• Ensure administrative systems and procedures are followed.
• Maintain documentation for the issuing and return of FOL equipment.
• Assist with stocktakes when required.
• Manage the administration of the Service Technicians’ calendar.

MINIMUM REQUIREMENTS

• Grade 12 (Matric) or equivalent. Mathematics will be advantageous.
• Minimum of 2 years’ warehouse-related experience.
• Minimum of 2 years’ experience in sales administration or sales support.
• Essential: Proven experience in end-to-end sales order processing using Syspro.
• Chemical industry experience will be advantageous.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and MS Teams.

SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Professional and confident approach to handling customer queries and resolving issues.
• Ability to work independently and as part of a team.
• Honest, reliable, self-motivated, and adaptable.