Sales Administrator

SUMMARY:
A leading tech device supplier is seeking a Sales Administrator to support the EVP function through customer coordination, sales administration, and operational support.

The role includes managing onsite client activations, processing quotes and orders, assisting with procurement, and ensuring smooth sales execution. The successful candidate will maintain strong relationships with clients, suppliers, and internal teams while delivering excellent service.

POSITION INFO:
Key Responsibilities:
Customer Relationship Management:

• Maintain and manage a database of customers in accordance with the Customer Allocation List provided by management.
• Establish, maintain, and develop strong business relationships with allocated customers.
• Ensure all customer obligations are met by resolving or escalating queries and complaints promptly and effectively.
• Manage customer expectations through proactive and professional communication.
• Conduct periodic customer service audits and satisfaction surveys to evaluate service delivery and ensure high levels of customer satisfaction.
• Maintain consistent communication with allocated customers through telephonic engagement and virtual meetings on a weekly or monthly basis.

• Facilitate onsite activations at both new and existing employer locations, supporting service and product activation.
• Manage the onsite sales process, assisting customers with product selection, contract activations, and service configuration.
• Process multiple quotations and customer orders accurately and efficiently.
• Coordinate with relevant internal departments to ensure timely order fulfillment and delivery.
• Review stock availability to ensure efficient quotation turnaround times:
• Internally sourced stock quotations processed within 30 minutes.
• Externally sourced stock quotations processed within 3 hours.
• Ensure accuracy of pricing on all quotations and invoices prior to submission.
• Attend to Vodacom and/or Telkom new contracts, upgrades, activations, and related queries.
• Provide onsite activations for telecommunications services, including device setup and connectivity configuration.
• Ensure customers receive consistent updates regarding estimated delivery times (ETAs) for orders placed.
• Maintain oversight of connectivity support services.
• Provide administrative and operational support to the EVP function and related departments as required.

• Serve as a point of contact for customers regarding product enquiries, orders, and delivery queries.
• Confirm stock availability and pricing with suppliers.
• Assist internal departments with sourcing stock and obtaining competitive pricing.
• Remain informed about the latest products, services, and features to support customers and internal teams effectively

• Facilitate activations at both new and existing employers.
• Manage the onsite sales process effectively.
• Maintain and enhance customer relationships continuously.
• Achieve a minimum of 150 onsite deals per month.
• Maintain a renewal rate of at least 70%.
• Contribute to team success through professional, proactive, and results-driven performance.

• Strong customer relationship management skills
• Excellent communication and interpersonal abilities
• Sales coordination and administrative support skills
• Ability to manage onsite sales engagements and service activations
• Knowledge of telecommunications products and services
• Strong organizational and time management abilities
• Attention to detail and accuracy
• Problem-solving and customer service orientation
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in CRM systems and Microsoft Office

• Number of onsite deals achieved per month
• Renewal rate percentage
• Customer satisfaction ratings and service feedback
• SLA compliance and query resolution time
• Quotation turnaround time
• Accuracy of order processing and invoicing
• Successful and timely onsite activations
• Customer retention and relationship management