Sales Administrator

SUMMARY:
The Sales Administrator shall ensure all compliance Policies and Procedures are adhered to, that all

POSITION INFO:

The Sales Administrator is responsible for ensuring strict adherence to all Planet Fitness compliance policies, procedures, and business rules across the sales environment. The role ensures that all stakeholders operate in accordance with approved standards, while supporting the effective achievement of Sales Administration departmental objectives. A key responsibility of the position is to ensure that all new sales are verified in line with the Company’s Compliance and Verification Policy, and commission is accurately calculated, and allocated in line with the Company’s Commission Policy. The Sales Administrator plays a critical role in safeguarding compliance, maintaining data accuracy, and supporting management through reliable reporting and oversight.

• Monitor and review unverified sales reports to ensure all contracts are verified or declined within prescribed timeframes in line with Company policies and procedures.
• Audit all new sales to ensure full compliance with Planet Fitness policies, procedures, and business rules.
• Follow up with Sales Managers and Regional Sales Managers (RSMs) on outstanding pending contracts to ensure timeous resolution.
• Maintain and update daily Compliance and Sales figures, ensuring accuracy and completeness of all reported data.
• Provide management with accurate daily sales performance reports, including commission allocation.
• Ensure Sales teams receive daily updates on Revenue Debits (RDs) in conjunction with their current sales figures.
• Review refunds, five‑day cancellations, and Revenue Debits (RDs) received and ensure these are correctly reflected and removed from sales figures in accordance with Company Policy.
• Monitor RD feedback and update RD trackers for management reporting, including unpaid RDs on the 1st, 15th, and 25th of each month.
• Remove applicable refunds, cancellations, and unpaid RDs from sales figures monthly and on all prescribed due dates.
• Verify that all monthly reported sales figures comply with Planet Fitness policies, procedures, and business rules prior to final submission and reporting.
• Identify compliance risks, investigate irregularities, and report findings, including escalation to HR and Senior Management where required.
• Provide remote support to clubs by responding to sales and reception-related queries via email and/or QContact.
• Report all operational, compliance, or performance concerns to the National Business Admin Manager in a timely manner.

Minimum requirements:

 - Matric essential

 - Minimum of 2 years’ experience in Business Administration

 - Compliance experience and or training

 - Attention to detail.

 - High level of honesty and integrity.

 - Sound knowledge of Company Business Rules.

 - Financially minded

 - An analytical approach to work

 - Commercial and business awareness

 - Numeracy and sound technical skills

 - Proactive approach

 - Ability to balance the demands of work and personal commitments

Computer Literacy:

Excel intermediate

MS Office

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