Sales Administration Clerk

SUMMARY:
Stutterheim || Sales Administration Clerk

POSITION INFO:
Minimum Requirements:

• Matric/Grade 12 or equivalent
• Business related tertiary education, or an accounting background, or sales related experience will be beneficial
• Ability to perform administrative office tasks & support on behalf of the sales department
• Must be fully computer literate in MS Office applications, specifically Excel & Outlook
• Must be able to read, write and speak in English. Strong communication skills with ability to interact with customers
• An understanding of customer service fundamentals
• Be able to work with strict timelines & function well under pressure
• Pay attention to detail and be accurate in performance of duties
• Have good administrative and organizational skills
• Be willing to work overtime as and when required
• Be pro-active and use initiative
• Be able to multitask and prioritise matters as presented
• Be approachable and can assist in the resolution of problems
• Be well presented and have good communication skills

• Perform sales administration functions, including capturing sales orders, reconciling sales orders and dispatches, maintaining sales-related filing, and interacting with customers
• Ensuring high service levels to customers, by following up on orders, deliveries and customer queries
• Support credit note, invoice or delivery-query resolution
• Compile & maintain accurate sales & administration reports & documentation as instructed
• Develop knowledge of the product range, sales ordering process, customer database, etc
• Interact with customers in a professional, trustworthy and honest manner maintaining a high level of integrity
• Perform tasks within the company procedures & policies
• Perform production administration support as & when required