Store Manager

OPERATIONAL MANAGEMENT

• Ensure store sales objectives are met

• Maximise incomes streams for the store (Add-ons, GP etc.)

• Stores Performance

• Ensure effective implementation of merchandising standards

• Ensure effective implementation of marketing initiatives

• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area

• Job Competencies

• Ensure store sales objectives are met

• Maximise incomes streams for the store (Add-ons, GP etc.)

• Stores Performance

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded

• Review Mystery shopper reports

• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints

• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency

• Succession Planning

• Ensure consistent, effective performance management

• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions

• Cash-ups’

• Safe checks

• Alarm Checks

• Admin Files