Sales & Office Administrator (Cape Town)

SUMMARY:
Sales & Office Administrator (Cape Town)

POSITION INFO:
Qualifications 

• Matric 

• At least 2 years proven experience in similar sales administration roles
• Proven experience within an FMCG environment holding both sales and supply chain operation.  Experience within a food packaging / biodegradable / compostable food packaging environment would be advantageous.
• Proven experience / capability in performing sales and / or administration operational requirements.
• Proven customer service and customer retention experience within a sales environment
• Computer literacy in Google Workspace and MS Suite is essential.

• Engage directly with walk-in customers and ensure all sales orders are processed accurately and timeously.
• Resolving telephonic / online sales queries and driving sales.
• Maintain consistent communication with customers and internal stakeholders regarding order progress and delivery timelines.
• Maintain records of relevant order documentation and ensure that relevant customer information remains current
• Work with team members as a collective and contribute to the ongoing improvement of the CPT sales operations.
• General office duties, including answering phones, assisting walk-in customers & visitors.
• Organize and maintain efficient filing systems.
• Oversee the upkeep and cleanliness of the office environment.
• Manage petty cash for the Cape Town office in line with company procedures.
• Maintain accurate records of office assets and assist with quarterly asset register reconciliations.
• Ensure adequate stock levels of office stationery, consumables and kitchen supplies (tea, coffee, milk, etc.).
• Provide ad hoc administrative support for marketing activities and events.
• Assist with basic finance administration tasks as directed.
• Perform any other administrative or sales support tasks as requested by the Office & Sales Operations Manager or Head of Sales.
• Maintain a positive, cooperative and service-driven approach in all internal and external communications.