STORE MANAGER

SUMMARY:
STORE MANAGER - LOCATION TBC

POSITION INFO:

Well-establish South African brand, merging art and homeware to create functional art. As a leading homeware brand, our client bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally.

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the company''s brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

• Drive store sales to achieve and exceed set targets.

• Actively lead by example on the sales floor, engaging customers and closing sales.

• Analyse sales reports, trends, and KPIs to identify opportunities for growth.

• Implement promotional activities and visual merchandising standards in line with brand guidelines.

• Recruit, onboard, train, and develop store staff.

• Create and manage staff schedules to ensure optimal coverage.

• Motivate, coach, and manage performance of the team.

• Conduct performance discussions and implement corrective action where required.

• Ensure adherence to company disciplinary, attendance, and HR policies.

• Oversee daily store operations, including opening and closing procedures.

• Ensure accurate cash handling, banking, and reconciliation.

• Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.

• Ensure compliance with health, safety, and security requirements.

• Manage stock levels to ensure availability while minimising overstock.

• Investigate and resolve stock discrepancies.

• Ensure correct processing of transfers, deliveries, and customer orders.

• Complete daily, weekly, and monthly reports accurately and on time.

• Communicate operational challenges and performance updates to management.

• Maintain accurate records in line with company procedures.