Cluster Store Manager – Hyde Park & Morningside

Recruiter:

Energia Consulting

Job Ref:

3312284946

Date posted:

Tuesday, April 7, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Purpose:

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

About the role:

As a Cluster Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

Manage daily operations of business and ensure sales goals are met
Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing
Assign duties to relevant employees
Conduct onboarding of new employees
Ensure adherence to health and safety regulations
Track and manage inventory at store
Shifting staff to ensure effective cover
Daily, weekly & monthly reporting
Staff motivation

Qualifications & Experience

Matric/Grade 12 minimum requirement
Additional qualification an advantage
Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson
Strong customer service, Stock management and communication skills
Luxury brands experience an advantage

Required Skills

People Management
Inventory Control
Customer Service
Staff Training
Reporting

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