SPA Reception Supervisor

Ensure seamless guest service and professional front-of-house operations. Optimise Spa bookings to maximise treatment room utilisation and revenue. Maintain accurate administrative records and reporting for the Spa Manager. Supervise and mentor Spa reception staff to uphold professionalism and service excellence. Implement and maintain hospitality standards, ensuring consistency and guest satisfaction. Supervise, train, and schedule Spa reception staff to maintain efficiency and service excellence. Manage all reservations, cancellations, and confirmations through the Spa software system (e.g., Premier Spa, ESP, or similar). Welcome guests, provide accurate treatment information, and ensure smooth check-in and check-out procedures. Handle guest complaints or queries politely, efficiently, and in line with company policy. Coordinate with therapists, housekeeping, and other departments to ensure seamless service flow. Oversee financial transactions, including payments and daily cash-ups, ensuring accuracy and compliance. Maintain administrative records, prepare daily, weekly, and monthly front-office reports for the Spa Manager. Monitor stock levels of Spa-related retail and operational items, reporting shortages timeously. Ensure compliance with health, safety, and hygiene standards within the reception area. Assist in implementing marketing promotions, retail product displays, and Spa membership initiatives.