SUMMARY:
Assistant Spa Manager URGENTLY needed for a busy 5Star Spa in Joburg South
POSITION INFO:
Assistant Spa Manager needed in Joburg South
RESPONSIBILITIES INCLUDE:
- Supporting the Spa General Manager: Assisting in the Front Desk team and providing exceptional guest experience.
- Ensuring Customer Services Excellence: Assisting and supporting the therapists with good communication.
- Acting as main point of contact for guests, their requirements, quotes, sales ad communication thereof.
- Fostering Team growth; Leading by example, always been professional, good communication skills and development of team, support structure and systems.
- Assisting in maintaining Spa Operations.
DUTIES INCLUDES AND NOT LIMITED TO:- Reception duties if need be.
- Therapy Treatment if need be. (COMMISSION INCL)
- Support of Manager when not in schedule.
- Assisting Manager in controlling stock usage.
- Stock take support.
- Room checks.
- Opening and closing of the Spa.
- Operational assistance (Laundry, Room Usage, Client request and co-ordination thereof)
- Successful cash-ups.
- Assisting with staff rosters and communication thereof.
- Daily Bookings, quotes and communication between guests, therapists and software system
REQUIREMENTS:- Beauty Therapy qualifications.
- MUST be from a hotel or Spa Environment.
- 2-3 years of working experience in a management role from a busy Spa/Salon or Hotel environment.
- Previous experience with the duties of an Assistant Manager. e.g. Cash-ups, Payroll, Staff motivation, etc.
- ESP System experience and be Computer Literate.
- Reliable Transport.
- Must be flexible on scheduled/ rostered days and times.
- Must be prepared to fill line position.
- Must reflect positive influence in the Office and Spa environment.
