SERVICE MANAGER

SUMMARY:
SERVICE MANAGER

POSITION INFO:

WE’RE HIRING: SERVICE MANAGER 

Location: Hoedspruit
Salary: Market Related
Hours: 8 am – 5 pm (Mon–Fri)
 

Our client is looking for a strong, people‑focused Service Manager to lead their service department, drive customer satisfaction, and ensure smooth workshop operations. If you’re a natural leader with a technical background and a passion for service excellence, this role is for you! 

WHAT WE’RE LOOKING FOR
- Matric
- Technical/Service background
- Previous experience as a Service Advisor or Assistant Service Manager
- Strong leadership, communication & interpersonal skills
- Ability to thrive in a fast‑paced environment & meet strict deadlines
- Ability to manage all service processes & meet manufacturer standards

COMPUTER SKILLS
- Microsoft Office (minimum requirement)
- AI‑related skills are an advantage

KEY RESPONSIBILITIES
- Customer Experience: Drive high CSI scores & resolve customer concerns quickly
- Operational Management: Oversee daily workflow, scheduling, repair orders & workshop equipment
- Team Leadership: Recruit, train, coach & motivate service advisors & technicians
- Financial Performance: Monitor expenses, sales targets & productivity to maximize profitability
- Technical Compliance: Ensure all repairs meet Toyota quality standards, warranty rules & safety procedures

ABOUT THE ROLE
You’ll lead a busy service department, guide a skilled team, and ensure customers receive exceptional service every time. This is a fantastic opportunity for a confident, organised leader ready to make an impact.