Service Manager

SUMMARY:
Service Manager

POSITION INFO:

🚗 Service Manager
📍 Location: Hoedspruit
💰 Salary: Market Related

Are you a strong automotive leader with a proven technical and service management background?
We are looking for an experienced Service Manager to lead a high-performing dealership service department, drive customer satisfaction (CSI), and maximise profitability while ensuring full compliance.
This is an exciting opportunity for someone who can combine operational excellence, team leadership, and technical compliance in a fast-paced dealership environment.

✅ Experience Required
• Matric
• Previous experience as a Service Advisor or Assistant Service Manager
• Strong technical / service background
• Experience managing manufacturer service standards and processes

💻 Computer Skills
• Microsoft Office Suite
• AI-related skills advantageous
🛠️ Key Responsibilities

⭐ Customer Experience
• Drive high Customer Satisfaction Index (CSI) scores
• Resolve customer complaints quickly and professionally

⚙️ Operational Management
• Oversee daily workflow of the service department
• Manage workshop scheduling and repair order processes
• Ensure workshop equipment maintenance and efficiency

👨‍🔧 Team Leadership
• Recruit, train, coach, and motivate technicians & service advisors
• Drive productivity and team performance

📈 Financial Performance
• Monitor departmental expenses and budgets
• Drive profitability, sales targets, and workshop efficiency

✅ Technical Compliance
• Ensure all repairs meet quality, warranty, and safety standards
🌟 Key Skills
• Strong leadership and people management
• Excellent communication and interpersonal ability
• Ability to work under pressure and meet strict deadlines
• Strong process and standards management
• Customer-focused and results-driven