SENIOR COLLABORATION TECHNICAL ARCHITECT

SUMMARY:
We are seeking a highly experienced Senior Collaboration Technical Architect to lead the team.

POSITION INFO:

We are seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions.

Qualifications:

Required

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Center, or Customer Experience technologies.
• Proven experience in enterprise solution design and technical consulting.

Preferred

• Vendor certifications across collaboration, UC, CC, and cloud technologies.
• Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
• Contact center and CX platform certifications.
• Architecture certifications such as TOGAF or equivalent.

This role is ideal for a seasoned technical expert with strong pre-sales, consulting, and solution architecture experience who can engage clients, understand business requirements, design scalable and secure solutions, and guide implementation teams to successful delivery. The successful candidate will serve as a trusted advisor to clients and internal stakeholders, transforming complex business challenges into practical, innovative, and future-ready technology solutions.

Key Responsibilities:

Solution Architecture & Design

• Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives.
• Translate business requirements into detailed technical architectures, designs, and implementation roadmaps.
• Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements.
• Develop scalable, secure, high-performing, and future-proof architecture solutions.
• Create solution architecture documentation, including:
• • High-level and low-level designs
  • Architecture diagrams
  • Technical specifications
  • Integration designs
  • Implementation plans

Client Engagement & Pre-Sales

• Act as a trusted technical advisor throughout the sales lifecycle.
• Engage with customers to understand business and technical requirements.
• Lead solution workshops, discovery sessions, and technical presentations.
• Support business development teams in creating compelling technical proposals.
• Participate in:
• • RFP and RFI responses
  • Scope of Work (SoW) development
  • Product and solution pricing exercises
  • Proposal reviews and client presentations
• Produce executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration & Integration

• Active Directory / Entra ID
• CRM platforms
• ERP systems
• ITSM solutions
• Business applications
• Develop technical specifications for custom development and system integrations.
• Define API, web services, and data exchange requirements to support business workflows and automation.

Contact Center & Customer Experience Solutions

• Design and architect enterprise-grade contact center and CX solutions.
• Provide technical leadership across cloud and hybrid customer engagement platforms.
• Align customer experience solutions with operational, security, and business requirements.
• Support migration and transformation initiatives from legacy platforms to modern cloud-based services.

Governance, Compliance & Delivery Support

• Ensure architecture designs align with:
• • Security best practices
  • Data privacy regulations
  • Organizational governance standards
• Take ownership of proposed solutions and transition them effectively to delivery teams for implementation.
• Provide technical oversight during implementation and deployment phases.
• Lead and manage customer Proof of Concept (POC) initiatives.
• Review, validate, and sign off on final solution designs and proposals.

Required Experience & Skills

Technical Expertise

• Deep knowledge of enterprise collaboration technologies, including:
• Advanced understanding of:
• • Enterprise networking principles
  • Network protocols and topologies
  • Security architecture and controls
• Strong knowledge of:
• • System architecture frameworks
  • Software architecture principles
  • Design patterns and best practices
• Expertise in enterprise integrations using:
• • APIs
  • REST/SOA services
  • Data exchange protocols
  • Identity and access management solutions

Contact Center & CX Technologies