Revenue Controller - Property Administration

SUMMARY:
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POSITION INFO:

Revenue Controller - Property Administration

Our client in the development, leasing and management of commercial and industrial real estate is seeking a Revenue Controller - Property Administration to join their team.

Job Location: KuGompo

Minimum Requirements:

• Bachelor's Degree, Diploma and/or work experience in:

  • Accounting

  • Finance

  • Property Studies

  • Business Management

  • Or a related field

• Minimum 3-5 years' experience in credit control, revenue management, accounts receivable, finance or commercial property finance.

• Minimum 3 years' experience in a supervisory or management role.

• Experience within commercial property management, real estate, or property administration environments is highly advantageous.

• Proven experience managing large debtor books and high-value commercial tenant accounts.

SKILLS:

• Commercial lease administration.

• Property management accounting principles.

• Credit risk assessment and debt recovery.

• Revenue recognition principles.

• Municipal recoveries and operating cost recoveries.

• Legal debt collection processes

Technical Skills:

• Advanced Microsoft Excel.

• Property Management Systems

• Sage 300 or equivalent financial systems.

• Financial reporting and data analysis.

• Accounts reconciliation and revenue assurance

Core Competencies:

• Strong leadership and people management skills.

• Analytical and problem-solving abilities.

• Attention to detail.

• Strong negotiation and conflict resolution skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Effective written and verbal communication skills.

• Financial acumen.

• Strong customer service orientation.

• Results-driven with a focus on collections and revenue optimisation.

• High levels of integrity, accountability, and professionalism.

Key Responsibilities:

Revenue Management & Property Administration:

• Oversee and manage all revenue streams across the property portfolio, including:

  • Rental income

  • Operating cost recoveries

  • Municipal recoveries

  • Utilities recoveries

  • Parking income

  • Turnover rental

  • Other lease-related recoveries

• Ensure tenant billing is accurate and aligned to lease agreements, escalations, amendments, and recovery schedules.

• Review and approve monthly billing schedules prior to processing.

• Monitor lease commencement, escalation, renewal, and expiry dates to ensure revenue optimisation.

• Perform detailed lease reviews and resolve revenue discrepancies.

• Ensure compliance with lease agreements, company policies, and relevant legislation.

Accounts Receivable Management:

• Develop, implement, and maintain effective credit control policies and procedures.

• Drive collections strategies that reduce debtor days and improve cash flow.

• Monitor debtor balances and collection performance across the portfolio.

• Review aged debtors and implement corrective actions where necessary.

• Manage escalated tenant account disputes and complex reconciliations.

• Approve payment arrangements within delegated authority limits.

• Monitor bad debt provisions and recommend write-offs where appropriate.

• Liaise with legal representatives on collection matters, evictions, liquidations, and debt recovery processes. Preparation of files for legal action.

• Prepare executive reports on collections, arrears, forecasted payments and debtor risk.

Leadership & Team Management:

• Lead, mentor, and manage the Accounts Receivable Team and their Supervisors.

• Ensure workload is appropriately allocated and managed across the team.

• Drive a culture of accountability, customer service excellence, and continuous improvement.

• Support the onboarding, training, and development of Accounts Receivable staff.

• Maintain working relationships across departments.

Customer Relationship Management:

• Establish and maintain professional relationships with all tenants. Special emphasis on high value tenants.

• Resolve tenant queries and escalated disputes promptly and professionally.

• Support tenant retention through proactive account management and service excellence.

• Work closely with Property Managers, Leasing Teams, Finance, Legal, and Executive Management to resolve account matters.

Process Improvement & Governance:

• Continually assess and improve accounts receivable and collection processes.

• Drive automation and workflow enhancements where possible.

• Develop and maintain tenant onboarding, customer master data, and account management procedures.

• Ensure compliance with internal controls, audit requirements, and financial governance standards.