Retentions Consultant | Pretoria

Recruiter:

The Recruitment Council

Job Ref:

Retentions Consultan..

Date posted:

Thursday, October 9, 2025

Location:

Pretoria, South Africa

Salary:

R17 000 Per Month

SUMMARY:
Retentions Consultant | Pretoria

POSITION INFO:

Key Responsibilities
• Contact clients who wish to cancel or have missed payments to understand concerns and provide
solutions.
• Use strategic objection handling to retain clients and reduce policy lapses.
• Manage and follow up on payment arrangements and outstanding premiums in line with
compliance requirements.
• Offer alternative cover, discounts, or payment options to suit client needs.
• Educate clients on the value and relevance of insurance products.
• Maintain accurate client records on the CRM system.
• Handle all client interactions professionally and empathetically, ensuring FAIS and TCF
compliance.
• Liaise with internal departments to resolve client queries efficiently.
• Share insights with management on trends in cancellations and client objections.
• Collaborate with your team, stay self-motivated, and uphold values and compliance standards.

Minimum required Qualification and Experience

• Matric, RE5 and FAIS Qualification (Essential)
• Class of Business (Advantageous)
• Minimum 2 years Retentions experience (experience in the Insurance industry is preferred)
Skills and Attributes
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong problem-solving and negotiation abilities.
• Familiarity with CRM systems and basic computer skills.
• Self-motivated, results-driven mindset, with a focus on achieving retention targets.
• Ability to work effectively in a fast-paced, team-oriented environment.

Similar jobs you might be interested in:

Retentions Consultant | Pretoria
Location: Pretoria
Salary: R17 000 Per Month
retentions consultant | pretoria
46 days ago

Project Accountant
Location: Johannesburg
Salary: 400000 Annually
Your Numbers. Our Projects. One Powerful Impact. Join as a Project Management Accountant and become the financial backbone driving strategic project success.
4 days ago

Solutions Engineer - Renewable Energy
Location: Sandton
Salary:
Solutions Engineer - Renewable EnergyGauteng
3 days ago

Recruitment Consultant
Location: Pretoria
Salary:
Recruitment consultant Build a High-Impact Career with Network RecruitmentNetwork Recruitment is a recognised leader in specialist recruitment and a proud member of a top-tier JSE-listed group. For decades, we’ve partnered with forward-thinking organisations and talented professionals to create career trajectories that matter. We are now expanding our pretoria team and seeking a d...
3 days ago

Personal Assistant
Location: Pretoria
Salary:
Seeking a Personal Assistant to provide high-level administrative support to our Director in pretoria East. Apply now!Salary : Based on experience
4 days ago

Area Field Sales Manager
Location: Olifantsfontein
Salary: R 25 000 CTC (Depending on experience)
We are looking for a results-driven Area Field Sales Manager to grow sales and market share in Wholesale & Independent channels. You’ll drive performance, ensure product availability, and build strong customer relationships.Key Responsibilities:Execute sales strategies to maximize HOB brand distribution.Monitor KPIs: Sales Revenue, Market Share, On-Shelf Availability, Forward Share, and ...
4 days ago

Fund Accountant â Retirement Funds
Location: Sandton
Salary: 38 000 Monthly
High-Paced Investment Firm in Bryanston is Looking for a Female Fund Accountant – Retirement Funds Hybrid / Full-TimeR38 000 - R42 000 CTC
4 days ago

Production Techician
Location: North Riding
Salary: 240 000 Annually
Our client in North Riding is looking for an Production Technician to join their team
5 days ago

Trainee Accounts, Payroll & Bookkeeping Assistant
Location: Pretoria
Salary: 15 000 Monthly
Trainee Junior Bookkeeping and Payroll Assistant in pretoria for Portuguese, Greek or Italian Speakers , Computer Literate, Long-Term Role, Training will be Provided
5 days ago

Sales Consultant: Insurance
Location: Pretoria
Salary: R20,000
Leading company based in pretoria is recruiting a Sales consultant for the short-term insurance division. Responsible for converting leads provided by the bond origination businesses into sales. This role involves conducting client calls to generate quotes, provide exceptional service, and achieve individual sales targets.
5 days ago

Retentions Consultant | Pretoria

Similar jobs you might be interested in:

Jobseekers

Recruiter

General