Retail Store Manager

SUMMARY:
Our client is looking for a Retail Store Manager to oversee the full operational function of a retail store in Richards Bay, ensuring profitability, operational efficiency, exceptional customer service, and full compliance with company standards and legal requirements. This role requires strong leadership, commercial awareness, and the ability to drive high performance within the store team.

POSITION INFO:

Key Responsibilities

1. Retail Store Management

• Support the creation and execution of strategic plans that enhance store performance and operational effectiveness.
• Identify current and future customer needs through strong relationship-building and customer engagement.
• Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes.
• Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends.
• Analyse operating and financial reports to drive profitability and inform marketing and operational decisions.
• Maintain store safety, security systems, and a clean working environment for staff and customers.
• Ensure full compliance with legal and operational standards to uphold the store’s reputation.
• Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.

2. Compliance

• Operate within internal controls, policies, and procedures to maintain the integrity of store operations.
• Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required.
• Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure.
• Promote a safe working environment by enforcing Health, Safety, and Environmental standards.
• Maintain accurate documentation and records in line with compliance requirements.

3. Customer Service Management

• Build and maintain strong working relationships with internal and external customers to ensure high service standards.
• Represent the store at meetings and engagements with key stakeholders.
• Address and resolve customer and operational issues promptly and professionally.
• Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.

4. Staff Supervision

• Ensure all employees have performance agreements in place.
• Conduct regular performance reviews and monitor progress against objectives.
• Work with HR to identify development needs, training opportunities, and career progression plans.
• Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.

5. Cost and Financial Control

• Contribute to the preparation and execution of store budgets.
• Promote the responsible, efficient, and transparent use of financial and operational resources.
• Monitor expenditure against budget, report variances, and ensure costs remain within approved limits.
• Identify and implement cost-saving opportunities, ensuring waste reduction and operational efficiency.

Job Specifications

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6)

Experience

• 5 years’ experience in Retail Sales or Marketing
• Up to 3 years in a supervisory or team-lead role

Technical Competencies

• Proficient in MS Office Suite and relevant retail or business systems
• Strong understanding of retail operations, stock control, and customer service standards

Behavioural Competencies

• Proactive and action-oriented
• Strong problem-solving and analytical skills
• Flexible and adaptable
• Excellent planning and organising abilities
• Effective supervisory and leadership skills
• Customer-focused and resilient
• Strong communication skills