Retail Shop Assistant / Supervisor

Key Responsibilities

• Overseeing daily store operations and ensuring smooth running of the shop floor

• Managing staff schedules, performance, and daily task allocation

• Handling cash-ups, banking, and basic financial administration

• Ensuring compliance with company policies, health and safety, and loss-prevention procedures

• Handling customer queries, complaints, and escalations

• Monitoring sales targets and implementing strategies to drive performance

• Planning and executing visual merchandising displays in line with brand standards

• Managing stock levels, replenishment, and shelf-space allocation

• Analysing sales data to inform merchandising and stock decisions

• Ensuring product presentation is consistent with promotional and seasonal campaigns

• Conducting regular stock takes and managing stock rotation

• Liaising with suppliers and head office regarding stock and merchandising requirements