Pro Shop Manager

SUMMARY:
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POSITION INFO:

KEY PERFORMANCE AREAS (KPA)

·       Achieve Budget Sales and Margin

·       Superior Customer Service

·       Cash Management

·       Data Integrity

·       In store Merchandising standards

·       Marketing

·       Staff development and management

·       General Administration

·       Risk Management

·       Continuous Improvement

·       Develop & Maintain knowledge & skills on Custom Fitting Services.

OTHER SPECIAL REQUIREMENTS

·       Business acumen

·       Management skills

·       Leadership skills

·       Self-Motivation

·       Customer Engagement skills

·       Golf Operations Experience

·       Communication

·       Computer literacy

·       In depth product knowledge of Golf equipment

Budget

•          Set monthly and weekly budgets for Golf Shop Team Members.

•          Manage sales staff daily against % of budget in the following areas:

o   Overall sales

o   Margins

o   Markdown and used sales

o   Demo unit sales

o   number of customer engagements

·       Management of basket size through up-selling, on selling and other sales techniques.

·       Control discounts to maximize margin.

·       Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.

·       To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance. 

Customer Service

·       Ensure the company’s purpose (making friends & helping them play better golf more often) is fully understood and lived by all team members in daily activities.

·       Deliver superior customer service experience to all customers.

·       Maintains and enforces the company service non-negotiable.

·       Monitors and maintains the Global Golf Retail/Member and Guest Philosophy.

·       Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.

·       Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.

·       All customer complaints must be resolved within 24 hrs and feedback to be given to the Operations Manager.

 Competencies:

• Logical

• Analytical

• Numerate

• Effective Seller

• Multi-tasking

• Communicate effectively, including presentation skills

• Work effectively as a team member and leader

• Time management – both personal as well as golf shop team

• Interest in sports

• Ability to work under pressure

Package:

• Basic plus commission:

o   R22-25K

o   Commission of 1.5%