Retail Floor Leader

Recruiter:

The Legends Agency

Job Ref:

63XX35W5

Date posted:

Wednesday, February 4, 2026

Location:

Durban, South Africa

Salary:

market related

SUMMARY:
The Floor Leader acts as a primary point of contact on the retail floor, ensuring that both the team and the customers have everything they need.

POSITION INFO:

Retail Floor Leader
Floor Leader Drive excellence on the floor at Gateway
Gateway, Durban | R8000 to R9000

About Our Client
Our client is a global specialist in creative play, known for fostering innovation and learning through building. The retail division focuses on creating a high-energy environment where product knowledge and brand passion come together.

The Role: Floor Leader
The Floor Leader acts as a primary point of contact on the retail floor, ensuring that both the team and the customers have everything they need. The focus area is maintaining a high-quality shopping environment and supporting daily sales activities.

Key Responsibilities

Guide floor staff in delivering exceptional brand experiences
Oversee the presentation and cleanliness of the retail space
Assist in training and supporting new team members on the floor
Handle customer interactions with a professional and helpful approach
Support inventory control and stock organization on the sales floor

About You

Relevant experience leading teams within a retail setting
Strong ability to remain organized under pressure
Positive and proactive mindset focused on team success
Adaptable to the needs of a dynamic retail floor
Willing and able to work retail hours

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