Restaurant Supervisor

SUMMARY:
To assist in managing the daily operations of the hotel restaurant, ensuring smooth service delivery

POSITION INFO:

Job Purpose:

To assist in managing the daily operations of the hotel restaurant, ensuring smooth service delivery, exceptional guest experiences, and consistent adherence to hotel standards. The Restaurant Supervisor plays a key role in supervising the front-of-house team, supporting staff development, and upholding brand values and service excellence.

Key Responsibilities:

Operational Excellence

• Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring high levels of efficiency and service.

• Oversee the preparation of dining areas for breakfast, lunch, and dinner service, including setup for hotel guests and external patrons.

• Coordinate service flow between front-of-house and kitchen to maintain smooth operations.

• Monitor dining room ambiance, cleanliness, and presentation in line with hotel standards.

Guest Experience

• Greet guests warmly and ensure they feel welcome throughout their dining experience.

• Handle guest complaints or concerns promptly and professionally, escalating when necessary.

• Ensure VIP and special guest preferences are met, working closely with Front Office and Reservations teams when needed.

• Encourage feedback and ensure guest satisfaction scores are consistently high.

Team Leadership

• Supervise and support waitstaff, hosts, and other front-of-house personnel during service.

• Assist with staff scheduling, training, mentoring, and ongoing performance development.

• Lead daily briefings and pre-shift meetings to align the team on service standards, bookings, and specials.

• Uphold grooming, uniform, and conduct standards in accordance with hotel policies.

Compliance & Administration

• Ensure compliance with health and safety, food hygiene, and licensing regulations.

• Assist in stock control, ordering, and inventory checks for the restaurant.

• Help with billing, daily cash-ups, and reconciliation using the hotel’s POS systems.

• Prepare shift reports and communicate issues or operational feedback to management.