Restaurant Manager (Succession Pathway) | Heiderand

SUMMARY:
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POSITION INFO:

Location: Garden Route (South Cape)

Initial Deployment: KFC Heiderand (Initial Training at Heiderand )

Future Scope: Heiderand, Kwanonqaba, George, Oudshoorn, Plettenbergbaai

Overall Purpose of the Position:

The purpose of this role is to deliver operational excellence through CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service), while developing and motivating team members to ensure customer satisfaction, strong employee engagement, and sustainable restaurant performance. The Restaurant Manager (RM) supports the Restaurant General Manager (RGM) by managing shifts, controlling costs, ensuring compliance, and leading the restaurant team in line with company policies and standards.

This role forms part of a structured succession pathway, starting with a supervised training phase at KFC Heiderand before assuming full RM responsibilities. Successful progression depends on passing all required training modules and certification assessments.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

• Supporting the training, development, and coaching of Team Members to strengthen skills, performance, and long-term growth.

• Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.

• Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability.

Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification

Deliver a Consistent Customer Experience

• Ensuring all employees deliver on CHAMPS standards, consistently exceeding customer expectations.

• Monitoring and coaching performance for each shift to ensure customer satisfaction targets are met and issues are resolved effectively.

• Forecasting, scheduling, and allocating staff efficiently to balance staffing costs while meeting business needs.

• Ensuring compliance with safety, health, and hygiene requirements, protecting employees, customers, and company assets.

• Driving a customer-first culture by addressing complaints promptly with professionalism and escalating unresolved matters to the RGM.

• Ensuring the restaurant environment is clean, well-maintained, and welcoming at all times.

Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance

Grow the Brand, Sales and Profits

• Managing day-to-day operations with focus on sales growth, operational efficiency, and long-term profitability.

• Controlling food, packaging, and staffing costs in line with budget and performance targets.

• Monitoring and acting on sales, inventory, and controllable expense reports to meet or exceed margin targets.

• Executing restaurant marketing initiatives to build sales and strengthen community engagement.

• Ensuring restaurant equipment and facilities are maintained to brand standards and report maintenance needs promptly.

Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success

Ideal Requirements

• Minimum: Grade 12 / Matric

• Essential: 1-2 years supervisory experience with proven ability to lead large teams and manage multiple shifts

• Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams

• Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables

• Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level

• Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment

• Good numeracy and problem-solving skills with the ability to interpret and act on reports

• Willingness to work shifts, evenings, weekends and public holidays in line with business needs

• Flexibility to work at any Restaurant within region based on business needs

Key Personal Inherent Characteristics

• Hands-on, visible leadership style with ability to motivate and guide teams during shifts

• Customer service oriented with ability to cultivate and sustain a “customer-first” culture.

• Conflict resolution and effective problem-solving skills

• Results-driven with high accountability and resilience under pressure.

• Operational excellence in fast-paced environments with high attention to detail

• Effective time management, planning, and organizational skills.

• Passion for developing people and fostering a positive team culture.

Important Information for Candidates

• Initial Training: All successful candidates will undergo a structured training program at Heiderand for 6 months.

• Passing Requirement: Progression to full RM level requires passing all training assessments. Failure to do so may affect continued employment.

• Mobility Requirement: Post-training, placement may occur at any South Cape restaurant based on business needs.

• Succession Plan: Typically 1-3 months depending on performance, readiness and business needs.

Why Join Us

• Transparent career pathway from Trainee RM to RM.

• Structured training and certification support.

• Opportunities for growth across multiple locations and area leadership growth.

Join Our Team at TradeOn!

Area: Heiderand

Contract Type: Permanent

Application Close: 30 September 2026

Please indicate in your application that you are applying for the above-mentioned position.

If you have not received a response within one month, your application was most likely unsuccessful.

TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.

Meeting our employment equity goals will be acknowledged during the recruitment process.

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