Restaurant Manager

SUMMARY:
Ballito - Our client operates within the hospitality and food service industry, serving a broad customer base in a busy environment. They are seeking a Restaurant Manager to support their commitment to delivering a high-quality dining experience and maintaining strong service standards. The business values professionalism, consistency, and exceptional customer satisfaction

POSITION INFO:
The Restaurant Manager will be responsible for overseeing daily front-of-house operations and ensuring an efficient, customer-focused environment. This role includes leading and developing the service team, maintaining operational standards, and supporting management initiatives.

The successful candidate will play a key role in service quality, staff performance, and overall customer experience. They will also assist in maintaining controls and ensuring smooth day-to-day functioning.
 
Key Responsibilities

• Oversee daily restaurant operations to ensure efficient service delivery.
• Manage, train, and motivate front-of-house staff.
• Maintain high customer service standards and manage escalations.
• Oversee staff scheduling, attendance, and performance.
• Ensure hygiene, safety, and operational standards are consistently met.
• Assist with stock control, ordering, and supplier coordination.
• Conduct cash-ups and manage daily operational controls.
• Handle opening and closing procedures.
• Support senior management in implementing service improvements.
• Monitor service flow and ensure effective floor management.
• Uphold company policies and operational processes.
• Ensure smooth communication between kitchen and floor teams.
• Contribute to a well-organised and professional work environment.

• Hands-on leadership style
• Strong attention to detail
• Customer-focused approach
• Calm and solutions-driven mindset
• Positive attitude and collaborative nature

• Proven experience in hospitality or restaurant management.
• Excellent communication and customer-handling skills.
• Ability to work late hours when required.
• Strong leadership and people management abilities.
• Ability to multitask and work under pressure.
• Strong organizational and problem-solving skills.
• Reliable transport is essential.
• Ability to work Monday to Sunday (with 1/2 days off per week).