Restaurant & Front Office Duty Manager

SUMMARY:
Members Club based in Cape Town Foreshore is looking for a Restaurant & Front Office Duty Manager.

POSITION INFO:
Duties:
 
Restaurant Manager:
 
Owning and practicing Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
Ensuring that you are familiar with, and adhere to, the Restaurants code of conduct as set out in the Employee handbook
Creatively seeking opportunities to surprise and delight guests by actively listening to them and building positive relationships
Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
Being aware of the emergency evacuation, security and fire procedures of the Restaurant and to be constantly vigilant of the health, safety and security aspects; and reporting any risks.
Actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
Be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
Support the management of the Restaurant in accordance with Management principles
Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner
Fostering positive relationships
Taking personal responsibility for every guest and staff situation, seeing it through to its solution.
Applying the performance management and corrective action tools in accordance with the Restaurants Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
Recommending updates to Restaurant policies and procedures, to maintain high standards and provide the best possible service to guests, and implement improvements where required.
 
Front Office Duty Manager:
 
Taking ownership, responsibility and control of the front office duties relating to that shift by preparing and coordinating the team to ensure highest delivery of guest service to all guests.
Overseeing all communication between Front Office and other departments in the Hotel so that all parties are properly informed to deliver at the highest standard
 
Requirements:
 
Hotel School Diploma or other relevant qualification advantageous
At least 3 years’ experience of which at least 2 years should be in Front Office
Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
Highly presentable
Excellent command of the English language with solid verbal and written communication skills
Proven administrative strengths and financial understanding
Previous experience in Reservations
Must be able to work flexible hours including weekends, public holidays and evening/night shifts