Residence Coordinator

About the Role

Our client is seeking a proactive and highly organised Residence Coordinator to oversee the daily operations, security, and maintenance of a student accommodation facility in Bellville. This role is pivotal in ensuring a safe, clean, and well-managed environment for students while maintaining seamless administrative communication with senior management.

Daily Operations & Administration

• Conduct twice-daily inspections of the residence (interior and exterior) to ensure standards are met.
• Manage daily check-ins with management and facilitate daily meetings with maintenance, security, and cleaning teams.
• Oversee staff time registers and ensure correct shift handovers for security personnel.
• Reconcile petty cash daily and manage the end-of-month financial and operational paperwork.
• Maintain updated notice boards and coordinate monthly student and house committee meetings.
• Manage student correspondence, including bursary matters and university-related communications.

Maintenance & Hygiene Management

• Prepare weekly maintenance checklists with photographic evidence and report urgent issues immediately.
• Supervise maintenance and cleaning staff to ensure daily schedules and cleanliness standards are upheld.
• Manage inventory for cleaning supplies and coordinate quarterly pest control and bi-annual room services.
• Ensure all facility utilities, including Wi-Fi and DSTV, are fully operational daily.

Security & Compliance

• Monitor security incident reports, night shift logs, and biometric system functionality daily.
• Review camera footage to investigate incidents and ensure all students adhere to the student handbook and house rules.
• Maintain a comprehensive security file including emergency procedures, house rules, and incident reports.
• Ensure full compliance with Fire Regulations and Health & Safety standards, including conducting bi-annual fire drills.

Student Lifecycle Management

• Coordinate the full check-in process, including lease agreements, room inspections, biometric registration, and proof of registration verification.
• Manage the check-out process, ensuring room inspections are completed and damages are recorded.
• Maintain an accurate and up-to-date occupancy list at all times.

Facilities & Marketing Support

• Oversee the laundry facilities, including token management and equipment maintenance.
• Manage the upkeep of recreational areas and assets (e.g., snooker tables, board games).
• Assist with yearly student development programs and refer holiday accommodation queries to management.

Requirements

• Previous experience in residential property management, student accommodation, or hospitality operations.
• Strong administrative skills with proficiency in email correspondence and reporting.
• Demonstrated ability to manage multi-disciplinary teams (security, cleaning, maintenance).
• Knowledge of Health & Safety regulations and emergency procedures.
• Excellent interpersonal skills with the ability to engage professionally with students, parents, and university stakeholders.
• High level of integrity for managing petty cash and residence assets.
• Ability to work independently and respond to queries within a 12-hour turnaround time.

What’s on Offer

• A permanent position within a stable and growing property sector.
• The opportunity to take full ownership of a residential site.
• A market-related salary commensurate with experience.
• A dynamic work environment involving student engagement and facility management.