Reservations and Revenue Manager

SUMMARY:
A luxurious Estate is looking for an experienced 𝗥𝗘𝗦𝗘𝗥𝗩𝗔𝗧𝗜𝗢𝗡𝗦 & 𝗥𝗘𝗩𝗘𝗡𝗨𝗘 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 to join their team.

POSITION INFO:
This role is perfect for an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. A very exciting opportunity for a dynamic individual with a passion for luxury hospitality and proven track record in managing reservations for high-end properties.

REQUIREMENTS:

• Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
• Strong leadership, communication, and people management skills.
• Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
• Knowledge of revenue management principles and systems.
• Exceptional attention to detail and organisational abilities.
• Guest-focused with excellent interpersonal skills.
• Ability to work under pressure in a fast-paced luxury environment.
• Availability to work within opening hours (e.g. public holidays, weekends as required).

• Manage and lead the reservations team, providing coaching, training, and motivation.
• Oversee all aspects of the reservations process, ensuring a seamless guest experience from
  inquiry to confirmation.
• Maximize room revenue through strategic inventory management and collaboration with the
  Lodge Sales Manager and external stakeholders.
• Ensure accurate data management, reporting, and system maintenance on Protel Air.
• Handle VIP bookings, special requests, and problem solving with professionalism.
• Managing all incoming emails, phone calls and messages as required and ensure all guests
  receive the best service possible.
• Work closely with other Heads of Departments and  attend meetings, write reports and provide feedback as required.