Reservations Manager

SUMMARY:
Prestigious 5* luxury Hotel at a Wine Estate close to Stellenbosch is looking for an experienced and service-driven Reservations Manager to lead the Reservations Department.
 
This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

POSITION INFO:
Duties:
 
Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation.
Manage and lead the reservations team, providing coaching, training and motivation.
Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders.
Ensure accurate data management, reporting, and system maintenance on Protel Air.
Maintain high standards of guest service, ensuring personalized communication and attention to detail.
Handle VIP bookings, special requests, and problem solving with professionalism.
Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible.
Work closely with other Heads of Departments.
Attend meetings, write reports and provide feedback as required.
 
Requirements:
 
Grade 12 and relevant tertiary qualification.
At least 3+ years Reservations Manager experience.
Experience in luxury 5* environments essential.
Strong leadership, communication, and people management skills.
Knowledge of revenue management principles and systems.
Proficiency in hotel booking systems (e.g., Protel Air or similar)
Exceptional attention to detail and organizational abilities.
Guest-focused with excellent interpersonal skills.
Ability to work under pressure in a fast-paced luxury environment.
Experienced in MS Office and Excel.
Availability to work within opening hours (e.g. public holidays, weekends as required)