Reservations Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001663/Ciara

Date posted:

Monday, August 11, 2025

Location:

Stellenbosch, South Africa

SUMMARY:
A beautiful and luxurious hotel is looking for an experienced and service-driven ð¥ðð¦ðð¥ð©ðð§ðð¢ð¡ð¦ ð ðð¡ðððð¥ to join their team.

POSITION INFO:
This opportunity is perfectly suited to a dynamic and passionate individual who has a proven track record with managing reservations for high-end properties.

REQUIREMENTS:

Grade 12 with a relevant tertiary qualification
At least 3 years experience in Reservations Management, preferably in a 5* or luxury environment
Hotel booking systems proficiency (such as Protel Air or similar)
Experience working with MS Office and Excel
Availability to work weekends and public holidays, as needed
Must have knowledge of revenue management systems and principles
Strong leadership, people management and communication skills
Excellent attention to detail and organisational ability
Must have fantastic interpersonal skills with a guest-focused approach
Ability to work under pressure and in fast-paced environments

RESPONSIBILITIES:

Will be motivating and managing the reservations team, providing training to staff as needed
Maximising room revenue through strategic inventory management, as well as collaborating with stakeholders and the Lodge Sales Manager
Writing of reports, attending meetings and providing feedback as is required
Handling special requests, VIP bookings and dealing professionally with problems as they arise
Responsible for managing all communication with guests through calls, emails and messages, ensuring exceptional customer service
You will be overseeing the entire reservations process to ensure every step is seamless, from enquiry to confirmation
Working closely with all the other Heads of Departments
You will ensure the accurate data management, reporting and system maintenance on Protel Air

This position is based in Stellenbosch, Western Cape.
Please click on the ððð¡ð to apply online.

Similar jobs you might be interested in:

Reservations Manager
Location: Stellenbosch
Salary:
A beautiful and luxurious hotel is looking for an experienced and service-driven ð¥ðð¦ðð¥ð©ðð§ðð¢ð¡ð¦ ð ðð¡ðððð¥ to join their team.
2 days ago

Reservations Manager
Location: Capetown
Salary: 480000
reservations manager wanted for a prestigious wine estate in Stellenbosch
29 days ago

Inbound Reservations Manager
Location: Cape Town
Salary: Monthly
Inbound Destination Management Company based in Cape Town, offering unique & customised tours for individual & group travellers wanting to explore beautiful Africa is looking for a reservations manager. You will specialize in crafting personalized travel experiences with extensive expertise in luxury travel planning and crafting seamless, tailored itineraries that combine the best acc...
35 days ago

Reservations Planner / Duty Manager
Location: Stellenbosch
Salary: Monthly
Intimate self-catering Guest Farm close to Stellenbosch is looking for a reservations Planner / Duty manager for a fixed term maternity relief contract (September 2024 – January 2026). Work hours will be 08:00 – 17:00 with work every second weekend. There is the potential for this to become a possible permanent position.
15 days ago

Reservations & Revenue Manager
Location: Stellenbosch
Salary:
30 days ago

Reservation Manager
Location: Stellenbosch
Salary:
28 days ago

Junior Reservationist
Location: Century City
Salary: Monthly
Luxury Lodge Collection based in Century City is looking for a Junior Reservationist. This is a 5-day a week based at the Head Office, preference will be given to candidates currently based in Cape Town.
36 days ago

Group Revenue Manager
Location: Cape Town
Salary:
A luxury lodge and hotel group based in Bryanston, Johannesburg, is seeking an experienced Group Revenue manager, to be based in either Cape Town or Johannesburg, to lead the reservations and revenue strategy across its portfolio. The Revenue manager is specifically responsible for managing the reservations and revenue process for The Hotel, while also overseeing online revenue performance for the...
6 days ago

Group Revenue Manager
Location: Gardens
Salary: Monthly
A luxury Lodge & Hotel Group is seeking an experienced Group Revenue manager, to be based in either Cape Town or Johannesburg, to lead the reservations and revenue strategy across the portfolio. The Revenue manager is specifically responsible for managing the reservations and revenue process for their Cape Town based Hotel, while also overseeing online revenue performance for the entire g...
6 days ago

Hostess
Location: Cape Town
Salary:
We are hiring a Hostess to ensure a professional first impression and exceptional guest service at our restaurant.Description:
14 days ago

Reservations Manager

Similar jobs you might be interested in:

Jobseekers

Recruiter

General