Reservationist

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000734/DB

Date posted:

Thursday, October 2, 2025

Location:

Constantia, South Africa

Salary:

Monthly

SUMMARY:
Luxury Hotel in Constantia, Cape Town is seeking a Reservationist to be the first point of contact for guests, creating a seamless and welcoming booking journey.

You will manage reservations with accuracy, warmth and efficiency while supporting the reception team when needed.

POSITION INFO:
Duties:

Handle all reservation enquiries with professionalism and warmth.
Provide guidance on treatments, packages, and promotions while upselling services and retail products.
Manage the booking system and confirm bookings with pre-arrival communication.
Support front desk operations: guest check-ins/check-outs, payments, voucher redemptions, and reports.
Assist with stock control, retail displays, and administrative tasks for the Manager.
Ensure guest experiences align with our promise: “A sanctuary where you invest in elevating guest experiences.”
Maintain guest confidentiality at all times.

Requirements:

Grade 12
At least 2–3 years’ experience in a 5* hospitality environment.
Previous reservations or reception experience.
Strong communication, interpersonal, and organisational skills.
Sales-driven mindset with the ability to upsell and promote services.
Computer literacy (MS Office, booking systems).
Professional grooming in line with luxury hospitality standards.

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