Reservations Consultant - US Team

Travel Reservations Consultant - USA Team

We're looking for an experienced Travel Reservations Consultant to join our client's team, handling enquiries from travel agents and converting them into confirmed bookings across their long-haul travel programme.

Key Responsibilities

• Handle telephone and email enquiries from travel agents.

• Convert enquiries into bookings and proactively follow up on leads.

• Create tailor-made holiday packages including flights, accommodation, transfers, tours and ancillary services.

• Use destination expertise to recommend, upsell and cross-sell suitable travel products.

• Offer alternative solutions where required.

• Achieve monthly sales and conversion targets while delivering exceptional service to agent partners.

• Assist with other duties and projects as required.

Essential Requirements

• Minimum 2 years' experience selling holidays, ideally within a tour operator or long-haul travel environment.

• Strong destination knowledge and sales experience in at least one of the following:

  • USA

  • Dubai/UAE

  • Thailand

  • African Safari

• Proven ability to convert enquiries into bookings and achieve sales targets.

• Excellent geographical knowledge and passion for travel.

• Strong written and verbal communication skills.

• Well organised with the ability to manage multiple bookings and work effectively under pressure.

• Confident using standard PC systems (full training provided on in-house systems).

Desirable

• Experience selling multiple core destinations.

• GDS experience (Galileo advantageous but not essential).

Personal Attributes

• Commercially minded, proactive and enthusiastic.

• A collaborative team player who enjoys sharing destination knowledge.

Working Hours Monday to Friday: 15:00–00:00 or 16:00–01:00.

Transport included.

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so.