Reservations Co-Ordinator

Recruiter:

Ideal Candidates

Job Ref:

422

Date posted:

Thursday, May 14, 2026

Location:

Pretoria, South Africa

Salary:

R240k ctc per annum

SUMMARY:
Reservations Co- Ordinator

POSITION INFO:

Reservations/ Sales / Bookings & Client Liaison Coordinator

Pretoria based company

Be responsible for managing bookings and reservations, maintaining excellent client relationships, coordinating schedules, and ensuring smooth communication between clients and internal departments.

Must have strong administrative abilities, excellent communication skills, experience in sales, and the ability to work accurately in a fast-paced environment while delivering exceptional client service.

Minimum Requirements

Grade 12 / Matric
Relevant administrative, customer service, or coordination qualification will be advantageous
Minimum of 2 years’ experience in Sales, reservations, bookings, administration, and or client liaison roles
Strong computer literacy, including Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Fluency in Afrikaans and English essential
Valid driver’s licence

Key Responsibilities

Manage all bookings, reservations, and scheduling arrangements
Communicate professionally with clients regarding bookings, confirmations, and queries
Coordinate appointments, meetings, and client requirements
Maintain accurate booking and client records
Follow up with clients regarding confirmations, changes, and feedback
Ensure all reservation details are captured accurately and timeously
Liaise with internal departments to ensure smooth service delivery
Handle client complaints and queries professionally and efficiently
Assist with administrative duties and general office coordination
Prepare reports, schedules, and booking summaries when required
Maintain a high level of customer service and professionalism at all times
Duties that include Sales and Sales administration

Key Competencies and Skills

Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Customer-service orientated
Strong coordination and multitasking abilities
Problem-solving and conflict-resolution skills
Ability to work independently and within a team
Professional telephone etiquette
Reliable, organised, and proactive

Advantageous

Experience working on booking or reservation systems i.e. Bookings.com
Previous experience in hospitality, travel, events, or service industries

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