Reservations

SUMMARY:
Position: Reservations Consultant
Luxury Safari and Hospitality Group - Greenpoint, Cape Town

POSITION INFO:
Hospitality Hire has partnered with a leading safari & hospitality group based in Cape Town to find skilled Reservations Consultants to join their Head Office in Greenpoint.

Why This Role Matters
This hospitality group is known for offering Big 5 safaris, luxury lodges, bucket-list wilderness stays, and unique day-trip and event experiences in the Western Cape. They pride themselves on service excellence, wildlife conservation, social responsibility, and delivering authentic African hospitality.
As a Reservations Consultant, you will be on the front line of guest experience, shaping first impressions and ensuring every booking flows smoothly from enquiry to post-stay.

The Role
You will manage reservations across the portfolio, working with both trade partners and direct guests. You will handle enquiries, quotations, confirmations, amendments, and ensure guests receive the highest level of service in keeping with the brand’s reputation.

Key Responsibilities

• Respond promptly to reservation enquiries via phone, email, and online channels
• Provide quotes & itineraries tailored to guest preferences, including packages, transfers, and experiences
• Load, confirm, adjust, and follow up on bookings in the reservation system
• Liaise with internal teams (front desk, lodge operations, transfers) to ensure accuracy and seamless delivery
• Maintain relationships with travel agents and other trade partners
• Keep accurate records of communications, booking details, special requests, payments, cancellations
• Monitor availability and rates; suggest upsells or add-ons where appropriate
• Resolve guest issues relating to bookings in a proactive, friendly manner

• Fluency in English, plus Mandarin, Arabic, or Russian - these additional language skills are a strong advantage
• Prior experience in reservations or guest services within a luxury hotel, lodge or safari environment desirable
• Excellent written and verbal communication skills; high attention to detail
• Strong organisational skills; ability to multi-task and meet deadlines
• Good knowledge of reservation systems and MS Office