Reservations & Sales Coordinator

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003532/Tori

Date posted:

Thursday, August 27, 2026

Location:

Pretoria, South Africa

SUMMARY:
The Reservations and Sales Coordinator is responsible for managing reservations, supporting sales activities, maintaining strong client relationships, and ensuring exceptional customer service. The successful candidate will handle booking enquiries, process reservations accurately, assist with sales initiatives, and support revenue growth through efficient coordination and communication.

Key Responsibilities
Reservations Management

Manage reservations via telephone, email, online platforms, and travel agents
Process bookings, amendments, cancellations, and special requests accurately
Ensure all reservation details are captured correctly on the booking system
Monitor availability, rates, and occupancy levels
Confirm reservations and provide clients with relevant booking information

Sales Coordination

Assist with sales activities and promotional campaigns
Build and maintain strong relationships with clients, agents, and corporate partners
Prepare quotations, proposals, and contracts
Follow up on enquiries and convert leads into confirmed bookings
Support the achievement of occupancy and revenue targets

Customer Service

Provide professional and efficient customer service at all times
Handle guest and client queries promptly and professionally
Resolve booking issues and complaints effectively
Ensure excellent communication with guests before arrival

Administration

Maintain accurate reservation records and filing systems
Prepare daily, weekly, and monthly reservation and sales reports
Assist with invoicing, payment tracking, and reconciliations where required
Coordinate with operations and front office departments regarding arrivals and guest requirements

Marketing Support

Assist with maintaining OTA platforms and booking channels
Support social media or marketing initiatives where required
Assist in promoting special offers and packages

POSITION INFO:
Minimum Requirements

Grade 12 or equivalent
Diploma or qualification in Hospitality, Tourism, Sales, or related field advantageous
Minimum 2–4 years’ experience in reservations, sales coordination, or hospitality administration
Previous lodge, hotel, or tourism experience preferred

Knowledge & Skills

Strong knowledge of reservation systems and booking platforms
Excellent communication and interpersonal skills
Strong administrative and organisational abilities
Sales and customer service orientated
Computer literate with knowledge of Microsoft Office
Ability to multitask and work in a fast-paced environment
High attention to detail and accuracy

Competencies

Professionalism and reliability
Time management skills
Problem-solving ability
Ability to work independently and within a team
Strong customer service focus
Ability to work under pressure

Advantageous

Experience with PMS and reservation systems
Knowledge of OTA platforms and travel industry operations
Experience in luxury hospitality or lodge environments
Own transportation advantageous

Ability to work weekends and public holidays when required

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