Receptionist / Switchboard Operator

SUMMARY:
Gorgeous Wine Farm is seeking a polished and professional RECEPTIONIST / SWITCHBOARD OPERATOR to join their team

POSITION INFO:
This role is responsible for delivering a warm welcome, assisting with guest queries, directing visitors to various outlets, and managing incoming calls with efficiency and care.

Core Criteria:

• Grade 12 essential; a qualification in hospitality would be advantageous
• 1-2 years’ experience in a reception or similar front-of-house role preferred
• Strong telephone etiquette and a customer-focused approach
• Fluent in English with excellent verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organisational skills with high attention to detail
• Ability to work effectively within a team environment
• Comfortable engaging with high-end and discerning clientele
• Well-presented with a professional and enthusiastic demeanour
• Willingness to work hospitality hours, including evenings, weekends, and public holidays
• Ability to manage long shifts while maintaining a high standard of service

• Welcome and acknowledge all guests entering and exiting the reception area with warmth, professionalism, and genuine hospitality
• Provide accurate information about the estate, including its facilities, art collections, and guest experiences
• Conduct guided tours of the estate for guests where required
• Manage incoming calls via the switchboard, ensuring prompt and professional handling
• Direct calls to the relevant departments and assist callers based on the nature of their enquiry
• Maintain and update relevant data and records related to reception activities
• Prepare and circulate important internal communications across departments
• Ensure restaurant booking sheets (lunch and dinner) are shared with the appropriate teams
• Escalate and communicate any guest concerns or feedback to management in a timely manner