Receptionist / Switchboard Operator

SUMMARY:
A luxurious wine estate is looking for a RECEPTIONIST/SWITCHBOARD OPERATOR to join their team

POSITION INFO:
Situated in a celebrated vineyard and cultural haven, this estate offers guests a curated blend of gourmet cuisine, fine wines, and artistic immersion within a serene natural landscape. It's a setting where excellence in service reflects the beauty of the environment.

Candidate Requirements:

• Minimum Grade 12; hospitality certification advantageous
• Prior experience (1–2 years) in front-of-house or similar roles
• Excellent telephone etiquette and a high level of customer service orientation
• Fluent English communication, both written and verbal
• Team player with solid computer literacy (Word, Excel, Outlook)
• Outstanding organizational skills and attention to detail
• Flexibility to work during evenings, public holidays, and weekends
• Ability to engage comfortably with discerning clientele
• Well-groomed presentation and a warm, enthusiastic demeanour

• Extend warm, sincere greetings and farewells to guests at reception
• Provide detailed information about on-site experiences and facilities
• Conduct guided tours across the estate’s signature spaces
• Manage all inbound calls via the switchboard with professionalism
• Direct calls and queries to relevant departments or contacts
• Maintain updated booking and reservation records in collaboration with Security
• Assist in compiling and circulating internal communications
• Manage updates to electronic contact directories
• Facilitate the transfer of dining bookings to the appropriate team
• Log and escalate guest concerns to management
• Ensure proper handover of lost property to designated security staff